October 22, 2018

Local Home Care Agency on National Stage

Griswold Home Care, a national home care company that was started in 1982  by Jean Griswold, recently held their national conference in Bloomington, MN.  The national conference is an annual event bringing together home care owners from over 200 locations across 33 states.  Over the three-day event a wide variety of topics are covered such as ways to provide improved caregiver services, how to recruit and retain the best caregivers in a competitive market and how to leverage new technology.

Founder of San Antonio Office of Griswold Home Care Agency

There were several new initiatives presented at the conference.  One of them being a portion of all revenue will be dedicated to the Jean Griswold Foundation.  The Jean Griswold Foundation was founded in 2010, and its mission is to provide grants to select nonprofit organizations to build, strengthen, and sustain programs that enhance the quality of life for low-income seniors and adults with disabilities who choose to age in place.

One of the highlights of the conference is the celebration and awards dinner on the last night of the conference.  This year the San Antonio office of Griswold Home Care was recognized for exceptional performance in two areas.  One for highest growth over the last year in terms of revenue and a second one for highest growth over the last year by percentage.  In attendance to receive the awards were owners of the San Antonio office, George and Laura McGuire.  They attribute their success to the hard work of their office and care staff in becoming the home care agency of choice for San Antonio.

Home Care Agency of Choice

Becoming the Home Care agency of choice for San Antonio is due to the continued focus on incredible caregivers and excellent customer services.  One of the conference topics of discussion was the challenge in recruiting the very best caregivers. To do this there has to continued focus on a culture of appreciation and recognition. The San Antonio office has built this into the culture with their recognition program, monthly caregiver networking events and Thanksgiving Turkey drop. Along with the recognition aspect of the of the culture Griswold takes pride in the industry leading caregiver compensation packages which include health and dental insurance and teledoc.

When addressing excellent customer service it comes to focusing on what is important to the customer. Home care and healthcare in general can be a very confusing.  Griswold is not just another home care agency but a resource for families. They pride themselves on helping families solve problems. Each care plan is based on personal need and fit for the family. That is why they offer shifts of only two hours when many other home care agencies have a four hour minimum. They are also available when you need us. Many times an event has happened and a loved one is being discharged from the hospital or rehab. We are on call 24 hours a day, 7 days a week. Our Care Coordinators can meet with you at anytime that is convenient for the family, develop a care plan and send a caregiver out the same day.